No business can survive without an active participation of the customers, and to ensure the same, looking after customers and their queries should never be an afterthought for any business. A helpdesk put up by keeping every customer’s requirement on priority and by acknowledging the business requirements at the same time is the ideal helpdesk architecture every business must give a thought to.
For any business today, it is of utmost importance to keep up with the competitive market landscape and to serve the same, coming up with strategic planning cannot be repudiated. With the help of automation, businesses can see the reduction in cost and increase in efficiency and I think this is what most of the businessmen are scouting around for. Not only this, automation also helps to manage the workforce in a suitable manner, instead of them handling the piles of pending tickets requiring responses every hour.
BlackBeltHelp, a global HelpDesk support platform in the HigherEd space funded by EVC Ventures, has taken up automation to provide tailor-made IT HelpDesk, financial aid, admissions & enrollments, student retention call center services to more than 200+ universities and colleges across the United States. Automation has helped many institutions excel in more ways than one could think of. Let’s have a look at the benefits one can avail with the help of automation in the helpdesk industry.
Reduced Cost - One of the biggest impacts of automation in the help desk industry is the reduced costs. Manual addressing of the queries and problems can be expensive, however, one can get the same service at lower costs by saying yes to automation.
Error-free Responses – No matter how many experts are on to solving a raised query, the responses can be prone to the manual errors. However, with the help of automation one can reduce those and level up the help desk efficacy.
Self-service – With the help of automation in help desk industry, customers will be able to help themselves. No customer would have to explain their queries to several executives to get a resolution. They can simply raise their ticket by selecting some options and get it fixed at the earliest, depending upon the nature of the ticket.
Attracting Future Customers – When a company is able to satisfy the existing customers, spread about their excellence makes a massive noise. This further attracts new customers to get hitched with the company. And, I believe, some of the preeminent reasons behind people switching from one service provider to another are; lack of attention and delay in providing closure to the tickets. Thus, with the help of automation, a company can ensure growing numbers of customers.
The Bottom Line Is
If you are looking for a big bang for the bucks in your help desk business, then I would strongly say automation is the answer. Not only it will help you to increase the efficiency, but will also help your customers to stay assured of the provided resolution. I am sure businesses powered with automation can have a sigh of relief, especially, due to the elimination of error-prone and time-consuming tasks. What do you think?
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